Refund Policy

Effective date: August 28, 2026

This policy explains the standards that apply when you shop with us.

30-Day Returns and Exchanges

You may request a return or exchange for any reason within 30 days after the item is delivered. Contact us before sending anything back so we can provide instructions and a free prepaid return label. We pay the return shipping cost for eligible no-reason returns and exchanges, and we do not charge a restocking fee.

Returned merchandise should be in substantially the same condition in which it was received and should include the original packaging when reasonably possible. Proof of purchase may be required so we can locate the order.

Damaged, Defective, Incorrect, or Incomplete Orders

If an item arrives damaged or defective, is not the item ordered, or has missing parts, notify us promptly. We will provide an appropriate replacement, exchange, refund, or other available remedy and will cover the return shipping cost. Nothing in this policy limits any legal remedy available for faulty, misdescribed, incorrect, or incomplete goods.

Items Excluded From No-Reason Returns

Customized goods, clearance items, gift cards, and opened intimate or hygiene-sensitive products may be excluded from a no-reason return when permitted by law. These exclusions never remove your rights when an item is damaged, defective, incorrect, or incomplete.

Refunds

After an approved return is received and inspected, the refund is issued to the original payment method. Please allow 10 business days for us to process the refund. Your bank or card issuer may need additional time to post the credit.

Cancellations

You may ask to cancel an order before it ships. Once shipment has begun, the request will be handled under this Refund Policy.

Contact

Questions may be sent to juanalopezvelos@gmail.com or handled by phone at (406) 593-3399. Mailing address: 234 David Hollowell Dr, Newark, DE, 19717, United States. Customer service hours: Monday to Friday, 9:00 AM–5:00 PM.